It starts with a warm daily call to every resident. Then VoiceRounds becomes the mind and management of your home: it senses how each person is doing, decides what needs attention, routes it to the right caregiver, makes sure it gets done, and proves it for your next inspection. One system, running every shift.
Every risk becomes an alert, routed to the right caregiver and escalated until it’s resolved.
Signals from every call become alerts.
Sent to the caregiver who owns it.
Climbs the ladder until answered.
Cleared only when the work is done.
Caring for every resident and proving you did are usually two jobs. VoiceRounds makes the proof a byproduct of the care — every call, escalation and follow-up captured as RHRA-ready evidence, so an unannounced inspection becomes a five-minute retrieval, not a weekend scramble. This is the part a nicer voice can’t copy.
Daily reach without daily headcount — and proof of care you can show anyone.
Dizziness, near-falls, skipped meals, low fluids, mood dips — captured conversationally and trended, so the warning signs show up days before the incident.
Every flag becomes an assigned task with an enforced report-back note. Directors see exactly who responded, and when — and choose what families see.
A warm daily summary after every call, and immediate texts when something needs attention — including who is already responding. No more finding out late.
Fees scale with care level, and care level scales with acuity — but billing systems can't see acuity from a phone call. VoiceRounds can, surfacing sustained increases for reassessment so the fee a resident's care warrants isn't left uncaptured.
VoiceRounds never replaces PointClickCare or Yardi. Import your roster by file today with no double entry; automated sync is on the roadmap. Every resident carries a stable source-system ID so records reconcile cleanly.
The same loop a great charge nurse runs in their head, now running every shift, for every resident, and writing itself down.
A warm daily call to every resident, plus 24/7 inbound reception, captures how each person is really doing — sleep, meals, meds, mood, steadiness, worries. Incidents and trends feed the same brain.
The system reads the signals and the patterns — a fall risk, a decline, a missed med, a resident unreachable for days — and raises exactly what needs a human, before it becomes a crisis.
It routes each alert to the right on-shift caregiver, escalates on its own if no one acknowledges in minutes, and pages your key contacts until someone answers. Nothing waits in a queue.
Every call, flag, assignment and response is timestamped and attributed — the RHRA-ready record an unannounced inspection asks for, and a warm daily note families trust, retrieved in one click.
Software fails in care homes when it lives on an office computer. VoiceRounds puts one screen on the phones your team already carries: what needs them right now, and a button to take it. Nothing to download from an app store, no devices to buy, no IT project.
After hours, on weekends, and whenever the front desk is stretched, inbound calls go to voicemail or pull a nurse off the floor. VoiceRounds Reception answers every call in a warm, natural voice — the same quality as our wellness calls — handles the routine, and pages your on-call staff the instant something is urgent.
Regulators consistently find that harm comes from procedures that existed but weren't performed. VoiceRounds closes that gap — and keeps the proof one click away.
One live screen answers the question every inspector and every director asks: is every resident accounted for right now? Unreached residents surface instantly, with the welfare protocol already running.
Initial plan in 2 days, assessment in 14, complete plan in 21, reviews every 6 months — computed deterministically, owned, and escalated before they're overdue. A wellbeing change on a daily call automatically triggers the earlier review the regulation requires.
Findings from inspections, complaints and audits are tracked to verified closure — and closure requires written evidence. No more binders of good intentions.
When a fall or injury happens, RHRA mandates a chain — nursing assessment, physician notified, Power of Attorney notified, documented. VoiceRounds runs that chain as a step-by-step record, each step time-stamped and attributed, so every legally required action is provable.
A read-only inspector account and a live evidence package: census, consent, daily accountability, incidents with response trails, obligations and case notes — each exportable in one click.
VoiceRounds supports inspection readiness and evidence retrieval. It does not certify compliance, and RHRA does not endorse any software product.
Software that watches over people has to be judged on its worst day, not its best one. Here is exactly what happens on ours.
An urgent alert is escalated by our servers on a schedule, not by a screen somebody left open. Nobody has to be logged in, and no dashboard has to be loaded. If every device in your building were switched off, the alert would still find a person.
Unacknowledged urgent alerts pass to the next caregiver, then to whoever is on call. If nobody available takes it, VoiceRounds pages the named contacts on your home's own escalation ladder by text — the Director of Care, the Administrator, whoever you have listed.
If a push cannot reach a phone, we fall back to text. If that cannot be delivered either, that is not a silent event — it raises an alert of its own, because an undelivered page about a resident is its own emergency.
A watchdog checks that check-in calls and escalations actually ran. If they have not, it pages us. You should not be the monitoring system for the thing that is meant to be monitoring for you.
Phones sleep, wifi drops, buildings have dead spots. The Responder notices when it has been away, refreshes before a caregiver taps anything, and rebuilds itself if it has been frozen — rather than sitting on a screen that needs somebody to know to restart it.
Every count on every board is derived once and reconciled against the list underneath it. If a badge says three, opening it shows three. A number a director learns to second-guess is worse than no number at all.
None of this replaces your staff, your phones, or 911. It means that when the software has a bad night, the failure is loud and lands on us — not quiet, and not on a resident.
Everything your team needs to act on what the calls surface — on the floor, across sites, and over time.
Fifteen minutes before a shift starts, every caregiver on it gets what the last shift left them — who to watch, what's owed, and any note.
Each home's staff see only their building. Regional and ownership accounts compare reach, wellbeing and response across the whole portfolio, side by side.
Sustained increases in a resident's needs surface for reassessment, so rising acuity isn't missed.
RHRA-regulated devices tracked end to end — assessment, consent, and monitoring compliance.
Mandated certifications and expiries tracked per staff member, with gaps flagged before they lapse.
Week-by-week wellbeing charts since move-in, so families see the whole picture, not just today.
Health information deserves more care than a typical app gives it. VoiceRounds is designed around consent and accountability from the first call.
Behind every alert is someone’s mother, or father, or neighbour of forty years. VoiceRounds exists so the quiet signals reach the right caregiver while there is still time to do something about them.
VoiceRounds is Ontario-built and PHIPA-minded from the first call. We’re partnering closely with a handful of retirement communities to launch — which means direct access to the founders, pricing locked in for your pilot, and real influence over what we build next.
Become a founding partnerNo. It's a wellness and operational tool with your staff in the loop. It doesn't diagnose, treat, or make clinical decisions — it surfaces signals and routes them to your team.
Never. It's an early-warning and documentation layer. Emergencies still go to 911, and urgent findings page your on-call staff. Your team stays in charge of care.
You choose who's enrolled, and VoiceRounds complements in-person care rather than replacing it. Anyone unreached surfaces for a welfare check, and family or substitute decision-makers can be looped in.
PHIPA-minded architecture: documented consent before any call, role-based access so people see only what they should, and a complete audit trail. You remain the health information custodian.
No. VoiceRounds runs alongside them. Import your roster with no double entry, and every resident keeps a stable source-system ID so records reconcile cleanly.
They do not have to. Staff open a link once on the phone they already carry and save it to their home screen; from then on it behaves like any other app, including notifications. For operators whose IT deploys software through mobile device management, there is also a native Android build we can push to managed devices — same screens either way.
That is your call, per home. By default a notification names the resident and the reason. Turn on discreet notifications and it says only how urgent something is — the detail waits until the caregiver unlocks their phone and opens VoiceRounds.
Escalation runs on our servers on a schedule, not in a browser somebody left open, so an urgent alert reaches a person whether or not anybody is logged in. If a caregiver does not answer it passes on, and finally to the named contacts on your home's escalation ladder by text. A watchdog checks the whole loop actually ran and pages us if it did not — you should not be the monitoring system for the thing monitoring for you.
Yes. Every screen is scoped to the home you are signed in to — residents, staff, alerts, incidents, corrective actions, inbound calls. A director sees their building and nothing else. Regional and ownership accounts see the portfolio, with each home's numbers computed the same way its own board computes them.
Days, not months. No hardware, no IT project, and no new phone number for staff to learn. We can be running check-ins the same week.
A demo takes 20 minutes: we call a phone in the room, and you watch the insight appear.
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